CHECK-IN/CHECK-OUT
Check-in from 2pm to 11pm. Check-out at 11am.

MINIMUM STAY
A minimum of 3 nights is required. During high season, preference is given to 5-7 night stays.

PAYMENT
Payment is required upon arrival and can be made in cash or through bank/wire transfer (no cards accepted). Any bank/wire fees incurred are the sole responsibility of the customer and will be added to the bill if charged to Moka. Please note that for surf activities, payment must be made in cash only.

CHANGE AND CANCELLATION
Cancellation is free of charge up to 28 days before the scheduled arrival date. Beyond this period, the customer will forfeit the deposit. Bank/wire fees for refunding the deposit are the responsibility of the customer. No refunds will be provided for late arrivals, early departures, shortening of stays, or no-shows. Booking changes are permissible up to 28 days before the arrival date, contingent upon availability.

ACTIVITIES/PACKAGES
Packages cannot be amended, and activities cannot be substituted. Changes to packages are allowed until the check-in day, valid only for Yoga, Yoga & Surf, and Surf School Packages. Surf classes start the day after arrival and will continue daily thereafter; changes must be requested by 3.30pm the day before to avoid charges. Massage schedules are fixed but can be adjusted for specific needs.

QUIET HOURS
from 11pm to 8am.

NON-REGISTERED GUESTS
Not allowed in Moka after 11pm.

NO FOOD/ALCOHOL/SMOKE
Prohibited in the rooms.

PERSONAL BELONGINGS
Moka is not responsible for loss, theft, or damage. Shared rooms have safes, please bring a standard lock.

PHOTOGRAPHS
Occasionally taken. Customers are not entitled to any compensation if their image appears in a photo later displayed by Moka.

MAILING LIST
Your email will be added to Moka’s mailing list. We won’t sell or share your information without your consent.